FAQs

Pouring candles

Do I need to make a reservation?
We do accept reservations but reservations are not required for groups under six - simply stop in any time to start your scent experience.  For groups of six or more, please email info@candlesontap.com for more information! 

How late are you open?  When can I come in to pour a candle?
We are open from 11 AM - 8 PM Tuesday - Saturday and 12-5 PM on Sunday.  If you want to pour a candle and pick it up that same day, please plan to visit the store no more than approximately two hours before close (6 PM Tues-Sat, 3 PM Sun) as candles take ~90 minutes to cool before they are ready to take home. All other items are ready to be taken home right away.  
If you don't mind picking up your candle another day, then you are more than welcome to stop in anytime before close to pour. There is no rush to pick up your finished candle - we hold onto them!

How long does it take to pour a candle?  
The entire process of smelling scents, selecting your jar and fragrances, designing your label, and creating your custom-scented product takes about 30 minutes. Candles take about 90 minutes to cool before they are ready to take home. All other products are ready to take home right away. This is a great time to visit one of our neighbors for a bite to eat or a drink, or do a little walking around the neighborhood for some shopping. We are located in the walkable neighborhood of Encinitas, bursting with local charm, just waiting to be explored! 

What are your candles made of?
Our candles are made using natural soy wax, pure fragrance oils, and cotton wicks for a candle that is long lasting, clean burning, and true to scent. All products are eco-friendly, vegan, paraben free and non-toxic.
 

Can I bring in my own jar to pour into?
We aren't able pour into jars brought into our store from outside. Our jars go through an extensive testing process to ensure they are safe for burning in your home before they are placed on our shelves.  Your safety is our number one priority, and we simply can't ensure that your candle will perform safely if poured into a jar that has not been vetted.  (But we're sure your container is cute!  We recommend repurposing in your bathroom or kitchen).  

Do you recycle used jars?  
We love recycling our jars into makeup brush holders, storage containers, or planters!  

 

Parties and Events

How do I book a party?
We require reservations for groups of six or more.  To make a reservation, visit our reservations page and feel free to give us a give us a call with any questions.

Do you host private parties?  
Yes. Please email info@candlesontap.com to tell us more about your party. We can host groups in our store, even if the store is open to the public. 

Can I bring in outside food and drink?
We will soon be offering a small selection of wine, beer, and non-alcoholic beverages, while you are pouring your candles! Our shop does not allow food, so we encourage you to explore the neighborhood for a bite to eat while your candles cool.    

Do you make candles for weddings or other events?
We sure do, and would love to be a part of yours! Visit our wholesale page to learn how you can enhance your wedding or event with customized scent. Wholesale@candlesontap.com
 

Website

Can I purchase a custom-scented product on your website? Yes! If you would like to re-create your custom blend, or create your first one-of-a-kind scent not in store, head to our shop online page. 

General

Do you sell gift cards? 
Yes! You can purchase a gift card online or at any of our stores.

Will you donate a candle / gift card / sponsorship?
Please reach out to info@candlesontap.com with your request. 

Are you able to match the scent of my favorite perfume / lotion / another candle?
We’re confident that we can find a similar scent or blend of scents that you will love! If you live near our store, our in-store team of Scent Stylists would be happy to help you create a custom scent that is similar to the scent of your favorite product.  If you aren’t able to visit a store, please send us an email at info@candlesontap.com with the name of your product and we’ll see what we can do!  

I purchased one of your candles but I’m not in love with it.  What can I do?
We always want you to be happy, so please reach out to us at info@candlesontap.com so we can find you a scent you’ll love.  

My candle isn’t burning the way I think it should.  What can I do?
We’re sorry to hear your candle isn’t performing the way you think it should, and know how disappointing and frustrating that can be.  We take a lot of pride in hand-pouring our candles in store and take many precautions to ensure they are of the highest quality each and every time. Please reach out to us at info@candlesontap.com or bring the candle back so we can make it right!